Patient-centered care is a priority for hospitals- know why?
Hospitals now get incentivized payments based on patient health outcomes, thanks to the introduction of value-based care. Many hospitals like Prospect Medical Sam Lee have expanded or reorganized their quality departments as a result of this care delivery approach, and have implemented a patient-centered care system. The Chief Quality Officer (CQO) is in charge of the department, and his major role is to redesign the end-to-end healthcare service process to prioritize human connection and experience.
By giving useful data to the organization, this C-suite representation has a tremendous impact on quality efforts and plans. Officers with experience boost the system's ability to assess the quality and push change. Analyzing this crucial data introduces essential measures that help patients have a better experience and achieve better results. Top hospitals like Prospect Medical build systems for clinical leaders to sustain with a quality/experience agent in the C-suite. These quality structures and methods address the most significant concerns for fostering better patient-centered care efficiently and effectively.
When all stakeholders work together toward a common goal, quality improves. The necessity of collaboration is emphasized by the best hospitals. Creating a culture of responsibility with highly engaged physicians, nurses, members of the board, and patients and families will result in significant cultural change both within and beyond the organization. Sam Lee believes this collaborative approach focuses on providing humanized care that best serves the community while also providing support for clinical teams.
Hospitals will be able to function at high levels and continually enhance retention and growth if strong human connections are made across the whole health system and service lines. To effectively alter the customer experience and quality, the top of the firm must commit to giving these disciplines a place at the executive table.
Consumers in the healthcare industry are keen for information and insights to aid them in their decision-making process. From research to making an appointment to follow-up, hospitals must respond to consumer demand for increased personalization and convenience at every stage of their experience. The finest health systems have invested in new technologies and partnerships in order to actively engage and communicate with patients, empowering them to take charge of their own health and care. To know more about Prospect Medical and Sam Lee, visit- https://www.comparably.com/companies/prospect-medical-holdings-inc/ceo-rating
